Shipping policy

Shipping Policy

• Order Processing Time: Most orders are processed within 1 - 3 business days. However, during peak seasons or unforeseen circumstances, processing times may be slightly longer.
• Shipping Times: Once your order is processed, it typically takes between 5 to 15 business days to be delivered. Please note that shipping times may vary depending on your location and the shipping carrier.
• Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping address. The exact cost will be displayed at checkout.
• Shipping Carrier: We use a variety of reliable shipping carriers to deliver your orders.
• Tracking Information: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.  
• Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact our customer support team immediately at hello@maisonchampignon.com. We will work with the shipping carrier to resolve the issue.   

Return and Refund Policy

• Return Eligibility: We accept returns for 14 days from the date of delivery. To be eligible for a return, the item must be unused and in its original condition.
• Return Process: To initiate a return, please contact our customer support team at hello@maisonchampignon.com.
• Refund Process: Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method.